HUL USHOP LOYALTY PROGRAM
The terms and conditions govern the relationship between Hindustan Unilever Limited (hereinafter referred to as "HUL”), its Program partners (hereinafter referred to as “Ushop Partners”) and the user or subscriber of the HUL Ushop Loyalty Program (loyalty program run by Hindustan Unilever Limited and may be called, run and owned by HUL by any other name it may decide in future) (hereinafter referred to as "Ushop" or “HUL Ushop” or the “Program”). The terms and conditions hereinbelow govern the nature, scope and include restrictions and exclusions on the liability of HUL, or Ushop and Ushop Partners (“Program Terms and Conditions”).
The Ushop Member agrees that by sharing the mobile number and the One Time Password (“OTP”) with any Ushop Partner, whether online or offline, he/she is deemed to have read and understood the terms and conditions of the Program and agrees to be contacted by the Ushop customer service team or its telemarketer for the purpose of its promotional activities (SMS, Email, Social campaigns, etc.), its business and confirms that he/she is bound by Program Terms and any changes to it from time to time and such other terms as specified from Ushop from time to time.
In the event, at any time, you do not agree to any of the Terms and Conditions, you may terminate the membership by placing a request to the Program by contacting us at Mobility.Support22@unilever.com or call us at 080-4710-3231. This shall be deemed as withdrawal of your consent and enrolment from the Program.
In the Program Terms, unless the context specifies otherwise:
a) "Program” means the Ushop multi partner loyalty program, managed and operated by HUL offering benefits, offers or discounts to Ushop Members by reason of their membership into Ushop program, whereby Ushop points are accumulated on every Earn Activity made by Ushop Members within Ushop network and such Ushop points may be used by the Ushop Member for redemption of Ushop Points through the subsequent Earn Activity made at Ushop Partners.
b) "Redemption" means any activity, which results in exchange of Ushop Points by a Ushop Member for products with Ushop Partners under the Program.
c) "Ushop Membership Account” means a unique account created for every Ushop member after his enrolment into the Program.
d) "Ushop Member(s)” means a Ushop customer, who is enrolled as a member of Ushop holding a valid Ushop membership account and number.
e) “Ushop Number” means a 10-digit mobile number provided by Ushop member during the time of enrolment or afterwards for registration or linking of his Ushop Membership Account for accrual and / or redemption of Ushop points. Any Ushop points earned by the member would accumulate in the Ushop Membership Account. The Ushop Account and Ushop Membership corresponds to the registered mobile number and loss of access to the registered mobile number may result in loss of access to the Ushop Account and Membership, which the Ushop Member will be solely responsible for and Ushop shall not be held liable any loss arising out of the same.
f) "Ushop Partner" means any or all the present or future entities, partners, shops, departmental stores, and other participating establishments in the program whether with online or offline presence, in agreement with HUL, where members can accumulate and/or redeem Ushop points for various earn activities run under the Program, including but not limited to purchase at Ushop Partner outlets of products of HUL or any Ushop Partner brands listed. The List of Ushop Partners and the earning activities with respect to the same would be made available at the Ushop Platform. The Ushop Partners may include but not be limited to
(i) Outlets (both offline and online) participating in the Program and communicated on the Ushop Platform from where consumers/members can purchase products to earn points under the Program; and
(ii) Ushop Partner Brands who enlist their products and promotional schemes for earning activities under the Program.
g) "Ushop Point(s)" refer to points earned by Ushop Members as part of the Program. Ushop Members are awarded Ushop Points for earn activities carried out by the Ushop Member under the Program.
h) “Ushop Platform” refers to its website available at www.Ushoployalty.com
and Ushop mobile application for accessing the Ushop Membership Account and ongoing offers and promotional activities under the Program.
2. HUL USHOP PROGRAM
a) HUL Ushop Program is a loyalty program whereby members would be eligible for various promotional schemes, offers and rewards under various promotional activities conducted and communicated under the Program. A member can earn loyalty points on purchase of HUL products and products of Ushop Partner products (as and when enlisted and communicated on the Ushop Platform) at Ushop Partner outlets.
b) Under Ushop, HUL and Ushop Partners aim to provide a better shopper experience to its consumers and resellers. Ushop attempts to do so by presenting a platform to HUL and any Ushop Partner to understand its consumer purchase habits, trends, etc. to run promotional activities and offer customised promotions and also loyalty rewards for purchases, etc., thus rewarding the members of the Program.
c) You can view the details of the Ushop Partners, available reward schemes, earning activities, offers on products, etc. on the Ushop Platform, which may be updated from time to time.
3. ELIGIBILITY TO THE PROGRAM
a) Any individual must have completed minimum 18 years of age and should be a resident of India.
b) By enrolling into the Program, you represent and warrant that you attained majority in age and have the legal capacity to enter into the Agreement. Further, you represent and warrant your submitted identity, age or any personal details under the Program and shall be solely responsible for the same.
c) Every Ushop member acknowledges, represents and warrants that he is the sole and exclusive owner of his Ushop Membership account and the only authorized user of his Ushop account's credentials. Ushop member also accepts the sole responsibility to keep his Ushop number; password, account details confidential. Member is solely responsible for all the orders placed and other activities in the account (like profile changes, address change, etc.)
d) HUL shall reserve the right to issue the Ushop Membership Account only to those individuals, including consumers of Ushop Partner, who fulfil Ushop program’s eligibility criteria and fulfil / comply with the requirements as may be prescribed by the Program.
e) HUL shall be free to change these eligibility requirements at any time, and reserves the right to refuse membership to any applicant for any reason, at its sole discretion.
f) You will indemnify and hold harmless HUL and/or Ushop and/or Ushop Partners and the SMS/e-mail/telemarketing service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which Ushop or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse of the Program by you or improper or fraudulent information provided by you; (ii) incorrect number or a number that belongs to an unrelated third party provided by you and/or; (iii) misrepresentation of warranties.
4. ENROLMENT IN THE PROGRAM
a) Prospective Ushop Members can enroll into the Program through offline and online mode as below:
(i) Offline at selected Ushop Partner outlets.
(ii) Any other mobile or online platform provided under the Program.
(i) Offline Enrolment at Partner Outlets
(ii) Online Enrolment through Website and Mobile Application
You may also enrol into the Ushop Program through its online platform and/or mobile application as and when made available by the Program, after providing the mandatory Registration Information and completing the process thereunder. You would thereafter receive an OTP which needs to be provided to confirm the acceptance of the Program Terms and Policy for the enrolment.
b) Ushop is linked to the mobile number of any Telecom Service Providers operating within the jurisdiction India only.
c) When you accept to enroll, we will ask you for certain personal information, such as your phone number, name, address, date of birth, e-mail address, etc. (your “Registration Information
d) We may also ask you to establish a “PIN/PASSWORD
” (a unique security code that you will need to use Points in some instances) and, where applicable, a username and password for online account access.
e) You represent that all Registration Information provided by you during enrolment and during membership in furtherance of the Program is true and accurate. You agree to update your Registration Information, as necessary to maintain its truth and accuracy. You are solely responsible for all activities related to your Ushop account and for maintaining the confidentiality of your username, password, and PIN.
f) Only one Ushop Membership Account may be associated with a single Member, Mobile Number or email address.
5. EARNING OF USHOP POINTS
a) A Ushop member can earn Ushop Points through various activities communicated on the Ushop Platform, from time to time, including but not limited to purchase of HUL or Ushop Partner products/services. The earning activities shall be communicated and updated on the Ushop platform from time to time.
b) Currently, earning of points through purchase of products is currently available for HUL Products only. However, this may be extended as and when Ushop Partners join the Program and enlist their products for earning activities. The same will be updated in the Ushop Platform.
c) In addition to earning points on purchase of products, you may also earn points for other activities which will be communicated on the Ushop Platform. To earn points, you must be a Program member and be logged into your Program account before completing the actions under the earning activities.
d) The number of points, if any, awarded for each earning activity is determined by HUL at its sole discretion and is subject to change.
e) To earn Ushop Points, a Ushop Member must present his/her Ushop Number for the Earn Activity. If a Ushop Member fails to present the mobile number when visiting, the applicable Ushop points may not be earned by the Ushop Member and in such instance Ushop or the Ushop Partner shall not be responsible.
f) Details of all Ushop Points including the ongoing accruals and/or earning activities will be available to the Ushop Members through Ushop Platform or communicated through any other means of communication as decided from time to time by Ushop/HUL.
g) The earning activities, promotional activities may have their separate terms and conditions which shall be applicable to the Ushop Member and such specific terms and conditions shall override the terms and conditions herein.
h) Ushop Partners may change any of the terms and conditions of their business at any time without notice to the Ushop Member. Ushop is not responsible for informing Ushop Members of any such changes. Ushop has no liability for the acts and omissions of the Ushop Partners.
i) Ushop Points are accrued in whole and not in fractions.
j) Ushop Points accrued through transactions shall be credited to Ushop Member 's account within 1 working day.
k) Ushop Point’s will not be credited back in the Ushop Membership Account in case the Ushop Member decides to return the goods or it is established that it was acquired by fraudulent means, including but not limited to the use computer applications and programming, bots, automation, etc.
l) Ushop Points are valid for a period of 99 years from the date of transaction within the Ushop Network. Ushop Points shall expire after a time determined by Ushop and the Ushop Member shall not be entitled to redeem any of such lapsed Ushop Points.
m) Grievances on Ushop Points crediting to Member’s account from any transaction shall be entertained only within 30 working days from the date of the transaction. The Ushop Member must provide proof of transaction as required by HUL to register any Ushop Point dispute.
6. TRANSFER OF USHOP POINTS AND ASSIGNMENTS
a) The Ushop points or any other aspect of your Ushop Membership Account or any of your rights or obligations under these Terms cannot be sold, assigned, credited or transferred to any other individual or Ushop Member.
b) We may sell, transfer, or assign the Ushop Program, Program Terms or your Ushop Membership Account, in whole or in part, at any time, without notice to you and such assignment, the sole responsibility for the matters assigned, including any obligations to you, will lie with the party to whom we assign the Ushop Program and we will be abrogated from any responsibilities or obligations thereafter.
7. REDEMPTION OF USHOP POINTS
a) Every Ushop Point shall be equivalent to Re. 1. Ushop Points cannot be exchanged or redeemed for cash.
b) The Ushop Points accumulated by any Member under their Ushop Membership Account can be redeemed currently against purchase of HUL products only. However, this may be extended as and when Ushop Partners join the Program and enlist their products for earning activities. The same will be updated in the Ushop Platform.
c) Ushop Points can be redeemed at the Ushop Partners outlets (online/offline), subject to the Ushop Member providing the required credentials (i.e. Ushop Member information, OTP and any other relevant information seeked during redemption.)
d) On receipt of the Ushop Points redemption request by visiting selected online and offline Ushop Partner Outlets, the specified number of Ushop Points will automatically be deducted from the accumulated Ushop Points of the Ushop Members account.
e) All requests issued for Ushop Points redemption are subject to any statutory regulations, rules and restrictions, if any and the Ushop Member agrees to abide by such statutory regulations, rules and restrictions.
f) For the purpose of redemption, the Ushop Member will directly enter a sale and purchase relationship with the concerned Ushop Partner. HUL/Ushop only facilitates redemption of Ushop points.
8. REVERSAL AND REFUND POLICY
a) In the event of the product return, any Ushop Points accrued or earned through such purchase shall be reversed and deducted from the Ushop Account of the Member.
b) Refund Request in the case of misuse or refund on account of products returned
c) Refund shall be subject to Ushop Member complying with Policies.
d) Refunds for any cancelled / returned orders would be processed within 7 working days.
9. GENERAL CONDITIONS
a) Your enrolment into the Ushop Program signifies your voluntary consent.
b) Ushop reserves the right to modify the terms and conditions and such changes shall come into immediate effect upon publishing the modified Terms and Conditions on the Ushop Platform. Members’ continued usage of the Ushop Membership Account following the posting of changes on the Ushop Platform will indicate their acceptance of amended Terms and Conditions.
c) Ushop membership is valid for lifetime of the Ushop Member unless terminated in accordance with Program Terms.
d) Ushop Members understand and agree that they will be personally liable for any and all costs, claims, taxes, charges or liabilities of whatsoever nature, if any, arising from the provision or availability of services, benefits, discounts, points, etc. made available as a result of his/her membership in the Program.
e) The Ushop membership account at all times remains the property of HUL, which reserves the right at all times, in its absolute and sole discretion and without giving any reason or notice to such member about the deactivation of the Ushop Membership.
f) HUL will endeavour to ensure that the benefits, offers or discounts as expressed or advertised by the Ushop Partners will be available to the Ushop Members. However, HUL will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision whether whole or part, of any such benefits, offers, discounts or any other arrangements by the Ushop Partners.
g) The Ushop Program may be modified at the sole discretion of HUL from time to time without intimation to the Ushop Member.
h) HUL shall not be liable in the event it fails to fulfill any of its obligations under this terms and conditions due to any force majeure events such as flood, earthquake, storm, cyclone or any other acts of god of similar nature, war, strike, lockout, or governmental or judicial or quasi-judicial policies/intervention/direction /prohibition or change in law or for any other reasons beyond its control.
i) A waiver of any of the terms and conditions by HUL shall not be deemed to be a continuing waiver but shall apply solely to the instances to which the waiver is directed.
j) HUL shall be free, without intimation to the Ushop Members, add and / or delete Ushop Partners from its list of Ushop Partners. The list or communication related to list of Ushop Partners and activities shall be available on the Ushop Platform.
k) If there is any change in the contact details (mobile number/ email id/ address) of a Ushop member from what has been registered with Ushop, the member must update the respective contact details with Ushop immediately either through the Ushop Platform or at the ‘Ushop Contact Centre’ details provided herein. HUL shall not be responsible for any loss of points and no damages can be claimed by the member, in this regard, if necessary details are not updated with Ushop on time.
l) All disputes relating to Ushop Points and complaints older than  Working Days from the date of the transaction will not be entertained. The Ushop Member must provide proof of transaction to register any dispute relating to Ushop Point(s).
10. MEMBER CONTACT DETAILS AND COMMUNICATION
a) It is the responsibility of the Ushop member to provide accurate communication information like name, mobile number, e-mail ID, Address, etc. to the Ushop partner. The member can contact any Ushop partner to request / update the change of their contact information.
b) Under the Ushop program, Ushop member may receive alerts or promotional messages to the registered mobile phone number or email ID provided by you while registering with Ushop or on any contact information subsequently provided by you while registering for the Ushop program, or via e-mail or social campaign or push notifications.
c) Ushop shall not be under any obligation to confirm the authenticity of the person(s) accessing the Ushop Platform, including using, receiving alerts through the mobile number or email id of the Ushop Member. You cannot hold Ushop liable for non-availability of the SMS/email alert/push notifications service, loss of points on account of fraudulent use of Ushop Account by any third party or for whatsoever reason not directly attributable to Ushop.
11. TERMINATION OF USHOP MEMBERSHIP
a) You may discontinue and terminate your Ushop membership by calling ‘Ushop Contact Centre’ or through the Ushop Platform by requesting and validating termination.
b) Commercial use, misuse, fraudulent practices may result in termination of the membership or withdrawal of benefits, which is at the sole discretion of HUL.
c) Termination of a Ushop Membership, arising out of misconduct, fraud, unethical conduct and practice, misuse of Ushop Points and Rewards or any other acts contravening the terms herein or laws and regulations shall result in withdrawal of any benefits, services, etc. under the Program, including but not limited to cancellation of all Ushop Points and Rewards. Any Ushop Member so disqualified shall not be entitled to redeem his Ushop Points after such disqualification nor will he be eligible for subsequent enrolment.
d) Ushop membership account will be closed and all outstanding Ushop Points will expire upon the death of the Ushop Member.
e) HUL reserves the right to terminate the Program, by giving 30 working days’ notice to all Ushop Members.
f) Upon termination or withdrawal of the Program, all Ushop Members will be given 30 working days’ time within which they may use the Ushop Points in their Ushop Membership Account to request for Ushop Rewards, after which the Ushop Points will be purged or cancelled.
12. LIMITATION OF LIABILITY
Under no circumstances shall Ushop, HUL or any of our affiliates, or our or their service providers, or any Ushop Partner be liable to any Ushop Member or third party for any indirect, incidental, consequential, special, exemplary or punitive damages, irrespective of any claim being based on contract, warranty, tort (including, without limitation, negligence) or otherwise.
13. DISCLAIMER OF WARRANTIES
a) You agree that your use of the Ushop Platform and Program shall be at your sole risk. The Ushop Platform and services offered under the Program thereon are provided "as is" without warranty, representation, condition or guarantee of any kind, either expressed or implied, including but not limited to any implied warranties, representations, conditions or guarantees of quality, merchantability, merchantable quality, fitness for a particular purpose or non-infringement, all of which are disclaimed to the fullest extent permitted by law.
b) The Ushop Platform and Program, the network, communication and smooth functioning is dependent on various other external services of third parties such as telecom service providers, internet service providers, etc. and any interruption, suspension or damage may lead to deficiency in service and interruption or suspension of the Program and the Platform, and Ushop shall not be responsible or held liable for the same.
c) We shall make reasonable efforts to ensure that the Ushop Points balance in your Ushop Membership Account displayed to you on Ushop Platform are accurate and up to date. However, we cannot ensure that this will always be the case and hereby disclaims any responsibility for the accuracy of such balances. In the event of any error, you are requested to contact us with adequate proof and the same would be rectified after due verification by Ushop team.
d) You agree that your purchases of goods from a Ushop Partner under the Program are between you and them, which are made at your own risk and may be subject to any additional terms, conditions and restrictions between you and them. HUL or Ushop Program has no responsibility for the delivery, standard, quality, safety, use, suitability or any other aspect of any goods or services purchased, except where required by law.
14. GOVERNING LAW AND SETTLEMENT OF DISPUTES
These Terms and any aspect of your relationship with us is governed under the laws of India and the enrolment is deemed to have been done in Mumbai and only courts of Mumbai shall have exclusive jurisdiction over dispute herein. All disputes arising under the terms and conditions shall be attempted to be resolved through negotiations. Only in case, such negotiations are unsuccessful, the Ushop Member shall resort to legal recourse to the forum above. All claims and disputes arising under the terms and conditions should be notified to HUL within 30 working days from the event date after which no Ushop Member shall have any claim against HUL.
15. USHOP CONTACT DETAILS
You may contact the Ushop team for any grievances, queries or requests with respect to the Program or its terms and conditions, through:
Ushop Call Centre: 080-4710-3231
Ushop Customer Care Email Id: Mobility.Support22@unilever.com